Information We Collect
When you register and use the 12b platform, we collect several categories of information to ensure a secure, personalised, and seamless experience. This information is collected directly from you, or automatically as you use the platform.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to create and manage your account, verify your identity, and comply with applicable legal requirements.
Device and Browser Information
We automatically collect technical information such as device type, operating system, browser type and version, IP address, and language settings. This data helps us identify technical issues, improve platform compatibility, and detect any suspicious activity.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect details of your chosen payment method, including information related to bank transfers or e-wallets. Full account numbers are never stored in our system — only the information needed to process transactions and verify ownership of the payment account.
Usage Data
We record in-platform activity such as betting history, pages visited, session duration, and features used. This data is analysed in aggregate to improve the user experience and ensure the platform runs at its best.
- Account identity information
- Device and browser data
- Payment information (MYR)
- Cookies and session tracking data
- Platform usage history
Why We Use This Information
Every piece of information collected by 12b has a clear and legitimate purpose. We do not collect data beyond what is necessary for platform operations and legal compliance. The following are the primary purposes for which user data is used:
Securely creates, verifies, and manages user accounts.
Processing RM deposits and withdrawals securely and accurately.
Detecting fraud, unlawful activity, and protecting user accounts.
Analysing usage patterns to improve the platform experience.
Your information may also be used to send important account notifications, policy updates, or relevant technical communications. We do not use your data for marketing purposes without your explicit consent.
Cookies & Tracking Technologies
12b uses cookies and similar tracking technologies to enhance your experience, maintain login sessions, and analyse platform performance. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Session Cookies: Keeps you logged in during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saves your preferences such as language and region to make return visits more convenient.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform.
- Security Cookies: Used to identify suspicious activity and protect user sessions from external threats.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect 12b's functionality, particularly login features and active sessions.
Data Storage, Security, and Third-Party Sharing
Storage and Security
All user data is stored on servers protected with 256-bit SSL encryption. Database access is restricted to authorised personnel only, and all access is logged for audit purposes. 12b conducts regular security reviews to ensure our systems remain up to date and resilient against the latest cyber threats.
Your information is retained for as long as necessary to fulfil the purpose for which it was collected, or to meet our legal obligations. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing
12b does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing only occurs in the following circumstances:
- Payment providers that process your MYR transactions — only information required for transaction verification is shared.
- Technical service providers that support platform operations under strict confidentiality agreements.
- Legal authorities where required by Malaysian law or a valid court order.
- 256-bit SSL encryption for all connections
- Role-based access control for staff
- Audit logs for all data access
- Regular security reviews
- Passwords stored in hashed form
- Real-time suspicious activity monitoring
- Compliance with Malaysia's Personal Data Protection Act
Your Rights as a User & How to Contact Us
As a 12b user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to Rectification: If any information is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data. Please note that certain data may need to be retained for legal compliance or financial record-keeping purposes even after your account is closed.
- Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.
Changes to This Policy
12b reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via in-platform notifications or email to registered users. The date of the last update will always be displayed at the top of this page. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Our Privacy Team
For any enquiries, requests, or complaints regarding your data privacy, please contact us:
We will respond within 3–5 business days. Please include your username and details of your request to help us assist you faster.
FAQYour Privacy, Our Priority
At 12b, your trust is our most valued asset. Every system design decision we make treats data protection as a core requirement, not an afterthought. Register an account today and enjoy a platform built with the security and privacy of Malaysian users at its heart.
Read also: Terms & Conditions and Responsible Gaming